Refund and Returns Policy

 

At The AC Hub, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your air conditioner, you may request a return or refund under the conditions outlined below.

Eligibility for Returns

1. Products must be returned within 24 Hours from the date of delivery.
2. The air conditioner must be unused, in its original packaging, and with all included accessories, manuals, and components intact.
3. Items damaged due to misuse, mishandling, or unauthorized modifications are not eligible for return.

Non-Returnable Items

1. Air conditioners that have been installed or used.
2. Customized or special-order air conditioners.
3. Items purchased during clearance sales (if applicable).

Return Process

1. To initiate a return, please contact our customer service team at 0321-7227838 with your order number and details of the issue.
2. Once the return is approved, you will receive a return authorization and instructions on how to ship the product back to us.
3. Customers are responsible for return shipping charges unless the product was received damaged or defective.

Refund Policy

1. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
2. Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

1. If your air conditioner arrives damaged or defective, please report the issue immediately
2. Provide photos of the damage or defect along with your order details for a swift resolution.

Exchanges

If you wish to exchange a product, please contact our support team to verify availability and arrange the exchange process.

Contact Us

For questions or assistance with returns and refunds, reach out to us at 0321-7227838 Email: theachub.pk@gmail.com